Customer service tips, best practices, and SuperVision product news
SuperVision is North America’s largest and most comprehensive license monitoring network. It is the only service with true continuous driver license monitoring and has the most frequent data updates with fully interactive processing. Coupled with outstanding customer service, our customers receive a better overall service package compared to offerings from competitors. “As a DOT safety professional, I have used SuperVision…
Saia relies on SuperVision’s strong, ongoing support to continuously monitor its 5,000 drivers, keeping them safe, on the road, and productive. While it’s crucial to have a solution that can meet your fleet’s needs, the solution is really only one element of the overall monitoring equation. Having strong, ongoing support from your provider is crucial in being able to accurately…
Increasing driver shortage rates are predicted to continue if preventative measures are not taken. It is estimated that by 2021 there will be a shortage of 100,000 drivers in the industry. The shortage will continue to be a big challenge for fleet managers and shipping companies. Driver shortage is impacting almost all industries. In the past,…
Estes Express Lines is a perfect example of the power and convenience of monitoring its drivers’ CSA status in real time. And it’s paid off. Estes estimates that CSA violations have been reduced at least 10%, since implementing CSA Performer.
One of the best ways to combat the driver shortage is by working to retain drivers. While money is important, a fleet culture that values and respects drivers may be even more crucial.