Like many motor carriers, to manage hazardous material compliance and tracking, prior to Hazmat Informer, Knight drivers would manually complete a hazardous material briefing via a phone call to an internal operations center. While not an extremely complicated process, it was time consuming and required significant resources to manage twenty-four hours a day. Additionally, the process could create frustrating delays for truck drivers waiting for support on the other end of the phone.
To transport hazardous materials, a driver is certified and carries an endorsement on his or her CDL. The certifications and training provide drivers with the knowledge needed to safely transport these materials, however, prior to the development and roll out of Hazmat Informer, the process of tracking load information, correctly using placards, emergency response, and driver compliance was all manual.
“This complicated process has always been a challenge, and one I’ve been involved in since my early days in the industry,” said Brett Sant, Senior Vice President, Knight Transportation
Automate and digitize the process. “If we give the drivers the right tools, they can absolutely manage it,” said Sant.
Since Knight Transportation began using Hazmat Informer, they have an “unrated” CSA score, meaning they have had less than five violations in the last two years. According to Mr. Sant it is rare that they actually get a violation.
In addition to improving their hazmat score, the team at Knight has found a return on their investment in reduced labor costs, time costs, and improved analytics.
“IT’S AMAZING HOW EASY WE’VE MADE HAZARDOUS MATERIALS FOR OUR DRIVERS.”- Brett Sant, SVP, Knight Transportation