Privacy Policy Statement | SuperVision | Explore Information Services, LLC

Effective July 31, 2017 through December 31, 2019. | Back to Current Privacy Policy of Explore Information Services, LLC

Last Updated: July 31, 2017

SuperVision, a service of Explore Information Services, LLC (“we” or “SuperVision”), understands and respects our users’ need for privacy. This Privacy Policy describes the types of personal information we collect, the purposes for which is it used, and the choices you have with respect to its use.

We encourage you to read this Privacy Policy in full to understand our privacy practices before using our websites, mobile applications and related services (“Services”). By using our Services, you accept the privacy practices contained in this Privacy Policy.

Scope

This Privacy Policy applies to users of SuperVision Services. If you visit our help pages, you will be using a third party website from helpdocsonline.com. We encourage you to read their privacy policies to understand their privacy practices.

Collection

We collect information from our users in the following ways:

Information you provide– To use our Services, you may be required to register for a SuperVision account. When you sign up, we may ask for personal information such as name, company name, email, address, telephone number, and billing information. We may also collect this information as well as other information you may choose to provide when you submit information through our Contact Us section below.
Information we collect from other sources – With your consent, we collect information relevant to your status as a licensed driver from various local registries that administer this type of information.
Information collected from when you use Services– We collect information, including personal information, about the Services that you use and how you use them. This includes:
- Device information such as operating system, computer or mobile device type, and unique device identifiers.
- Browsing and preference information, such as browser type, username, password, referring URL, and your navigation and clickstream behavior from actions that you take on our website. We may also collect usage details such as time, frequency, and use pattern.
- We may collect and store certain information in server logs, including internet protocol (“IP”) address and device information.
- We may collect and store information locally on your device using local storage objects.
- Information about you collected from other organizations and business partners.

Cookies and Tracking Technologies

We use common information-gathering tools, such as cookies, to collect your personal and other information as you navigate our website. Cookies help make interactions with our website easier and faster for our users. We also use cookies and tracking technologies to analyze trends, remember user settings, administer the website, and track user movements around the website. We may also receive reports based on the use of these technologies on an individual and aggregated basis.

Types of cookies used – We may use cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer or mobile device when you close your browser software or turn off your computer or another device. Persistent cookies remain on your device after you close your browser or turn off your device.
Google Analytics – We may use Google Analytics to measure how you interact with our website to improve your user experience. To learn more about Google Analytics privacy practices and opt-out mechanisms, click here.
How to manage cookies – Website users can control the use of cookies at the individual browser level. If you reject or delete cookies, you may still use our website, but your ability to use some features or areas of our website may be limited. Please note that some features and tools on our website may be impaired if you block all cookies for our website.

Each browser provides different mechanisms for managing cookies. Look at your browser’s help menu to determine the best way to modify how your browser stores cookies. For more information about how to control or delete cookies, we recommend visiting www.aboutcookies.org.

“Do-Not-Track” Technologies – We do not respond to web browser “Do-Not-Track” signals.

Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect information from children under the age of 13.

Use and Disclosure

We may use the personal information collected through our Services to:

Communicate with users– We may contact you to respond to your inquiries, requests, and applications and/or send important notices either via email, push notification, or text message.
Facilitate Transactions – We use the information collected through our Services to monitor and order reports and information in the process of providing Services.  
Conduct surveys and research– We may request certain personal information from users who participate in our online surveys. Participation is voluntary, and users have a choice whether to disclose this information. We may use a third-party service provider to conduct these surveys. We may share aggregate data about you obtained through a survey with other third parties.
Improve our Services– We may use your personal information to analyze how you use Services and further develop our products and services and improve our business.

We do not share personal information with third-parties outside of SuperVision unless one of the following circumstances applies:

Consent provided– We may share your personal information with third-parties outside of Supervision when we have your consent to do so.
Legal purposes– We may disclose your personal information when we believe that disclosure is (1) reasonably necessary to comply with any applicable law, regulation, subpoena, legal process or enforceable governmental request; (2) required to enforce Terms of Service, including investigation of potential violations; or (3) to protect against harm to the rights, property or safety of SuperVision, our users, or the public as required or permitted by law.
External processing– We may provide your personal and aggregated personal information to our third-party service providers and business partners to help us with our business activities, products, and services. These companies are authorized to use your personal information only as necessary to provide these services to us and/or on our behalf.
Mergers and acquisitions– If we are involved in a change in corporate control such as a merger, acquisition, or sale of all or a portion of our assets, we will provide notice to users prior to transferring personal information.

Your Choices

Where appropriate or legally required, we will describe how we use personal information collected via our Services, so you can make choices about how your data is used. You may notify us of your preferences during the information collection process. You may change your selection and request that we delete your information at any time by contacting us directly.

Access

You may correct or update your personal information on our Services by accessing your user account. If this option is not available, you can contact us using the email address listed in the Contact Us section below. We will respond to your request within 30 days.

Retention

We will retain your information for as long as necessary to comply with our legal obligations, resolve disputes, enforce our rights, or as reasonably necessary for business purposes. Where appropriate or legally required, we may retain your information on our servers even after deletion or termination of your user account, but only as long as necessary to fulfill the purposes for which the information was collected. Your information will be stored in, and accessed from, the United States.

Security

We use reasonable and appropriate physical, technical, and administrative industry safeguards to protect your information from unauthorized use, access, loss, misuse, alteration, or destruction. Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all situations. If you have any questions about security on our Services, please contact us using the email address listed in Contact Us section below.

Changes to this Privacy Policy

We may periodically update this Privacy Policy to describe new features, products, or services, and how those changes may affect our use of your personal information. If we make material changes to this Privacy Policy, we will provide notification through our Services and/or notify you directly. We encourage you to review this Privacy Policy for updates each time you use our Services.

If you have questions regarding this Privacy Policy or our personal information handling practices, please contact us at [email protected] or by calling us at 855 353-8252 or write to the attention of our Director of Compliance at P.O. Box 21636, Saint Paul, MN 55121.